Practitioner-built, not resold
Authored and delivered by the practitioner who ships the systems it teaches. No partner slides, no reseller between the room and the person accountable for the material.
Most course pages describe the course. This one runs it.
Below is a working excerpt of the two-day AI for IT Departments workshop: the actual triage lab from Unit 2, the actual timetable with its published failure conditions, and the instruments that report, in your numbers, whether the training paid. Judge the course on its substance. The economics stand without any subsidy.
01 / THE LAB, LIVE
One raw ticket, all the way through. Then a hostile one.
Unit 2 teaches structured output as control flow: a strict JSON object the ITSM can consume, validated against policy no matter what the model, or the ticket, asks for. Run both tickets. The second one attacks.
UNTRUSTED INPUT
Salam, saya tak boleh log masuk ke portal HR sejak pagi tadi. Dah cuba reset sendiri tapi link tak sampai ke email. Boleh tolong reset kata laluan saya? Terima kasih.
STRUCTURED OUTPUT · CONTROL FLOW, NOT DECORATION
Run a ticket. The excerpt executes the same four gates the course builds in Lab 2.0.
- 01Schema emitted
Strict JSON, no prose. Every field is a branch in the ITSM integration, not decoration.
- 02Allow-list validation
priority P3 ∈ {P1..P4} ✓ · assignment_group ∈ routing table ✓ · kb_citation resolves ✓. No citation, no auto-anything.
- 03Threshold + policy gate
confidence 0.94 ≥ τ_high, but password reset touches identity, so launch posture holds it at draft_for_agent. The model advises; the policy decides.
- 04Disposition
Grounded Malay reply drafted from KB-0102, attached for L1 approval. Human clicks send; the field writes route themselves.
02 / THE TWO DAYS, UNCUT
The timetable, with its failure conditions attached.
This is the facilitator's own run-of-show, not an agenda for the brochure. It publishes what gets cut when the room falls behind, and what is never cut. A course that states its own checkpoints has been run.
09:0020′Open
The four-layer spine, the two lanes, and the legal boundary script, said aloud on day one.
09:20100′Unit 1A
What an LLM is; tokens, context and cost; the three shapes; first micro-lab. Taught from zero regardless of the pre-check.
11:1575′Unit 1B
Grounding and hybrid retrieval; tools, agents, MCP; the three-architecture demo; injection; evals; the literacy check.
13:15105′Unit 2
The service desk as a classification problem; the eight-field schema; deflection vs containment with the worked math; thresholds and escalation; Lab 2.0.
15:15105′Unit 3
AIOps: four signal classes, why static thresholds fail, correlation with the change feed, drafted PIRs, the four metrics.
17:0015′Close
Capstone scoping brief handed out. Day 2 depends on overnight thinking, so this block is never skipped.
Hard checkpoint: if the literacy check lands below ~60%, Unit 2 does not proceed as written. The room is re-taught before the course moves. Falling behind has a published cost, not a quiet one.
03 / DID IT PAY
The instrument leadership actually needs: break-even.
The course closes with an honest ROI unit, and the engagement ships a Level 3 transfer instrument at 30, 60 and 90 days plus a Level 4 capture. This is its core readout, live. Put your own numbers in.
BREAK-EVEN SUCCESS RATE17%
How well it must work before it stops costing money. Everything above this line is return.
NET VALUE / MONTHRM 2,340
At your assumed 60% success, after run cost.
PAYBACK ON RM24,00010.3 mo
The build repays only if the monthly line is real. That is what the L3/L4 instruments verify.
Downside case, success 20 points lower (40%): net RM 1,260 / month. Still positive; the assumption has margin.
04 / WHY THIS ONE
What you are buying, stated plainly.
Your stack, your data shapes
Labs run on a self-contained sandbox with synthetic datasets shaped like ITSM exports, logs, phishing sets and IaC. Nothing client-owned enters the room; PDPA is never at risk in a lab.
Measured to Kirkpatrick Level 4
Pre/post item bank, a 30-60-90 day transfer instrument, and an ROI capture with a break-even readout. Most vendors stop at the happy sheet; this course reports whether it paid.
Adversarially reviewed at 9.4
The full curriculum cleared a five-reviewer adversarial panel at 9.40 out of 10, no dimension below 9.0, after two remediation rounds. The review standard ships with the course.
Curriculum IP remains with Axon Avenue PLT and is licensed for in-house delivery; that is what keeps it maintained. Where HRD Corp classification is confirmed in writing at registration, the levy claim is the buyer's upside; the engagement is priced to stand on its returns either way.
05 / NEXT
Two doors, both small.
Scope the system against your own stack first, or hold workshop dates now. The deposit is applied in full against the engagement and confirmed by email within one business day.