UNIT 01
Understand
Know what the model can and cannot do.
- Track focus
- AI foundations for IT
- Working asset
- Governed use-case register
- Risk control
- Tool and model boundaries
FOR IT DEPARTMENTS
Move your IT team from AI experiments to governed daily use.
A concentrated one-day programme across prompting, verification, automation, governance and use-case selection. Teams ready to build can choose the one-day Technical Implementation Lab for service-desk, AIOps, security or infrastructure systems.
SELECT OPERATING CONTEXT
Which version is relevant to you?
One practical AI course; configured to the work you actually do.
01 / INTERACTIVE PROOF
Watch a ticket route itself, with a human gate.
The existing service-desk proof remains intact: classification, retrieval, confidence, policy gating and accountable approval.
Illustrative deterministic demonstration. Production routing requires organisation-specific knowledge, evaluation, access controls and human ownership.
OPERATING PIPELINEAwaiting synthetic input
Run the example to expose decisions, missing information and the human verification point.
02 / ONE-DAY COURSE
Eight moves from first principles to adoption.
A complete working day for busy participants. The shared method remains consistent; the examples, lab, outputs and risk controls adapt to it teams.
03 / WORKING ASSETSYou do not leave with notes.
You do not leave with notes.
You leave with working assets.
Governed use-case register
Priorities ranked by operational value, feasibility and risk.
Triage prototype or design
A working demonstration or implementation-ready technical map.
Evaluation framework
Quality, confidence, failure and escalation measures.
Risk gates
Clear boundaries for identity, access, money and production actions.
90-day implementation roadmap
Owners, dependencies, build order and kill criteria.
04 / HOST REQUIREMENTS
Everything required to host the course
No specialist installation or dedicated AI infrastructure is required for the standard one-day course.
Venue
- Quiet training room
- Laptop-friendly table seating
- Reasonable lighting and ventilation
- Clear sightline to the display
8 to 20 participants for practical in-house delivery. Larger groups require an altered facilitation and commercial model.
Display + audio
- Projector or large display
- HDMI or compatible presentation connection
- 1080p recommended
- Room speakers only when an agreed demonstration needs audio
A microphone is recommended above approximately 20 participants.
Internet
- Stable internet access
- Guest Wi-Fi details available before the course
- Access to organisation-approved AI services
- 20 Mbps shared is a practical recommendation for a normal cohort, not a guarantee
Higher bandwidth may be needed for larger groups; organisational controls and concurrent use affect performance.
Power
- Accessible charging points
- Extension leads or power strips where table outlets are unavailable
Participant equipment
- Windows, macOS or supported Chromebook laptop
- Charger and current browser
- Email access for account verification
- Any approved AI account identified during preparation
Phones and tablets can supplement a laptop, but are not equivalent for every lab.
Software
- No local installation for the standard course unless agreed beforehand
- Free accounts are sufficient for specified introductory exercises
- Paid features are used only when the host provides or approves them
- Technical labs may require separately scoped development tools or sandbox access
No specialist installation or dedicated AI infrastructure is required for the standard one-day course. Private or regulated deployments require separate scoping.
Data and security
No confidential client, customer, employee or production data should be entered into public AI tools. Exercises use synthetic, anonymised or host-approved data; host policy prevails. The trainer requests relevant AI, privacy and security policies during preparation. Private or regulated deployments require separate scoping.
FIVE-STEP CHECK
Can you host the standard course?
Missing one or more items does not end the conversation. It changes the delivery plan.
- 1
Do participants have laptops?
- 2
Is stable internet available?
- 3
Is there a projector or large display?
- 4
Can approved AI services be accessed?
- 5
Can the host provide participant roles and desired workflows in advance?
0 / 5 answeredComplete the check to see the practical delivery route.
Before the course
- Final participant count and IT roles
- Priority operational problems
- Approved AI tools and stack
- AI, privacy and security policies
- Sandbox and access constraints
- Venue, Wi-Fi, display and accessibility details
Included in delivery
- Delivery laptop and presentation
- Digital IT workbook
- Synthetic tickets, logs and configuration datasets
- Evaluation and risk-gate templates
- Agreed certificates
- Pre-course configuration and included implementation summary
CONTINGENCYDELIVERY ALTERNATIVE
No guest Wi-FiTrainer-led demonstration or an approved hotspot
AI service blockedPrepared sandbox or simulation
Display failureLarge alternative display or participant screen-sharing
Participant lacks an accountPair work or pre-created approved access
Strict security environmentSynthetic offline exercises where scoped
05 / USER-CONTROLLED MODEL
Keep the honest service-desk model.
Savings remain net of human review, build cost and run cost. A poor containment case is shown rather than hidden.
2008000
0%80%
0%80%
5 min40 min
RM 25RM 120
0 min15 min
LIVE MODEL OUTPUT
600 contained tickets
RM 5,500 gross less RM 500 run cost
Against RM 63,000 build cost
Deducted from every contained ticket
The case survives only if evaluation confirms these operating assumptions.
At 20% containment, payback is 28.0 months.
Assumes RM 63,000 illustrative build cost and RM 500 monthly run cost. Change these during scoping; no result is a promise.
06 / DELIVERY OPTIONS
Enable first. Build deeper when the case survives scrutiny.
Both formats fit one working day. The enablement course builds governed capability; the technical lab concentrates on implementation against the team’s stack.
One-Day Enablement
Commercial review8–20 participantsGoverned daily use, evaluation and an implementation-ready use-case map.
- Common one-day spine
- IT workflow lab
- Governed use-case register
- 90-day roadmap
Technical Implementation Lab
RM 2,400 / participantOne day • 10+ participantsA concentrated technical course for teams ready to build on their stack.
- Service-desk triage
- AIOps and security
- Infrastructure automation
- Technical capstone
Enterprise Rollout
From RM 120,000 / yearMultiple cohorts and clinicsA capability programme across teams, sites and implementation stages.
- Multiple cohorts
- Quarterly clinics
- Governance support
- Implementation sprint options
The Technical Implementation Lab remains RM 2,400 per participant for one concentrated day. Enablement and enterprise figures remain subject to final scope. Eligible programmes may be claimable subject to the employer's levy balance, approved scheme, documentation and HRD Corp requirements. Claimability copy remains subject to legal and commercial review.
07 / PRACTITIONER-BUILT
Built from legal judgment and systems work.
TRAINER
Raul Lee Bhaskaran
Advocate and solicitor at RLB Advocates & Solicitors; tech entrepreneur at Axon Avenue PLT. The course is built around practical workflows, transparent assumptions and accountable human review.
Risk-aware methodVerification, confidentiality and professional judgment are explicit parts of the workflow.
Implementation assetsParticipants build prompts, templates, gates and an adoption plan they can inspect.
Configure a useful working day 08 / CONFIGURE DELIVERY
Start with the operational problem, not the model.
Share the team, stack and first priority. Choose enablement or the advanced technical lab during scoping.